Returns & Exchanges Policy

Made To Order Standard

A refund is available within 7 days of ordering your Made to Order Standard wedding gown. As your gown is made especially for you to your standard dress size, we are unable to offer returns of exchanges.

• If you cancel your order between 8-30 days from purchasing your gown, the cancellation fee will be $500USD. This covers the cost of administration, lace allocation, pre-production and pattern preparation associated with your order.
• After 30 days you will be unable to cancel you order.
• In the unlikely event of manufacturing fault, please contact our Customer Experience team (cx@graceloveslace.com) within 7 days of receiving your order. Please provide updated measurements and images for our production team before the gown is returned.

Made To Order Customised

As your gown is made especially for you to your gown size ranges and height, we are unable to offer returns or exchanges.

• Please ensure your measurements are correct prior to your lock in date. We do not take responsibility for any adjustments or alterations needed to be made on your gown. 
• In the unlikely circumstance you have concerns regarding the fit of your gown, you must contact our Customer Experience team (cx@graceloveslace.com) within 7 days of receiving your order.  
• Should you wish to change your gown or wedding date, you are able to do so prior to your lock-in date; you will need to pay any difference in price, or should the selected gown be a lower price the balance will be provided in the form of a credit note. You may be subject to additional Priority Fees.
• If you cancel your order within 30 days of purchasing your Made to Order Customised gown, the cancellation fee will be $300USD.

• If you cancel between 31 days, and your lock in date the cancellation fee is $500USD. If your lock in date falls before either of these dates then that is your last day you can cancel. This covers the cost of administration, lace allocation, pre-production and pattern preparation associated with your order. Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production.
• For Priority Made to Order Customised gowns, once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production. You will not be subject to any refund.